Descripción de la oferta de empleo

Influx delivers on-demand customer support for global brands and tech companies, 24/7, 365 days a year (including holidays). Our worldwide team of agents and managers works across multiple time zones to provide consistent, high-quality customer experiences. About the Client Were excited to support our newest client, a leading online womens fashion retailer known for its curated collections and stylish clothing and accessories. This partnership offers the chance to work with a fast-growing, fashion-forward e-commerce brand at the forefront of online retail. The brand specializes in trendy wear and modern tailoring. Every order is hand-designed, created, and packaged by women, with a strong belief in empowering women. What Youll Be Doing As part of the team, youll take on new challenges that will: Expand your skill set Strengthen your problem-solving abilities Contribute directly to the success of a dynamic, fast-paced fashion business Whats in It for You Work with a bold, empowering, forward-thinking fashion brand Collaborate with like-minded teammates who support and uplift each other Ongoing mentorship from our elite leadership team Clear career growth opportunities Fully remote work + rewards Benefits No commutework from home and save time Performance-based rewards through our Reward & Recognition Program (Club 90) Continuous learning and development with experienced managers and directors Better work-life balancereclaim the time you used to spend commuting Experience & Traits Interest in or experience with fashion trends and styles Prior email-based customer support experience Passion for trends, fabrics, and styling Active listener with excellent written communication skills Strong troubleshooting and problem-solving abilities Team player with a collaborative mindset Detail-oriented and highly organized Resilient and adaptable in a fast-paced industry Quick learner who welcomes feedback Confident navigating the competitive fashion market Polite, professional, and customer-focused Strong time management and independence Ability to resolve 1015 tickets per hour Proven track record of maintaining 90%+ quality scores Availability for any 8-hour shift, including weekends and public holidays Experience with Gorgias & Gorgias AI Experience using Shopify Equipment Requirements (Bring Your Own Device) Minimum 50 Mbps internet connection At least 8GB RAM, Intel i5 (10th gen or higher) Quiet, dedicated workspace Noise-canceling headset Laptop only (no desktops) No Chromebooks or Linux systems",